Delivery & Returns Policy

Last Updated: 20 April 2026

At Mondo, we aim to provide a smooth and reliable delivery service for all customers.

Delivery times are estimates and depend on stock availability, demand, and location.

1. Delivery Options and Fees

• Standard delivery available across Malta and Gozo.
  
•           Delivery Method: Orders are delivered via Wolt Drive, ensuring fast and reliable service.
•           Fees vary based on location and order size; details are shown during checkout.
•           Orders are processed within 1–3 working days.

2. Returns and Exchanges

•       Returns accepted within 14 days of delivery.
•       Products must be unopened, unused, and in original packaging.
•       Perishable goods are not eligible for return unless damaged or incorrect upon delivery.

3. Refunds

•       Refunds are processed once returned items are inspected and approved.
•           Refunds will be issued via the original payment method within 5–10 business days.

4. Damaged or Incorrect Products

•           If you receive an incorrect or damaged item, notify us at reservations@mondo.com.mt within 7 days.
•      We will arrange a replacement or refund as applicable.

5. Contact

Email: reservations@mondo.com.mt

Address: BLOK Foods Ltd, Uqija Street, Swieqi, SWQ2333, Malta