Privacy Policy

Last Updated: 20/04/2026

This Privacy Policy explains how Mondo, operated by BLOK Foods Ltd (“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our website mondo.com.mt

 or interact with our services.

By using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Site immediately.

1. Company Details

Business Name: BLOK Foods Ltd

Trading Name: Mondo

Company Registration No.: C99897

VAT Number: MT2858-0607

Registered Office: Mriehel Business Centre, Mriehel, B'kara, BKR 3000

Email: reservations@mondo.com.mt

Website: https://mondo.com.mt

BLOK Foods Ltd is the data controller responsible for your personal data under applicable Maltese and EU data protection laws.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide Directly

Name, surname, and contact details (email, phone number).

Delivery or billing address (if applicable).

Payment details (processed securely through third-party gateways).

Messages or enquiries submitted via our website or social media.

Account login information (if you register or create an account).

2.2 Information Collected Automatically

When you browse our website, we may collect:

IP address and browser type.

Pages visited, time spent, and navigation patterns.

Device information (e.g., mobile/desktop, operating system).

This information helps us improve the user experience and website performance.

2.3 Cookies

We use cookies and similar technologies to:

Enable website functionality.

Analyse traffic and improve site performance.

Remember user preferences.

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy

 (to be linked).

3. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders.

To respond to enquiries and customer service requests.

To send administrative emails, such as order confirmations and updates.

To improve our website and services.

To comply with legal or regulatory obligations.

To send marketing communications (only with your explicit consent).

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

Contractual necessity: to fulfil an order or provide requested services.

Legal obligation: to comply with tax, accounting, or regulatory duties.

Legitimate interest: to improve our services or protect our business.

Consent: when you opt in to marketing communications.

5. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

Service providers (e.g., payment processors, couriers, IT providers) who assist us in delivering our services.

Regulatory authorities or law enforcement when required by law.

Affiliates and partners within BLOK Foods Ltd for legitimate business purposes.

All partners and service providers are required to comply with strict data protection standards.

6. Data Storage and Security

We store personal data securely using appropriate technical and organisational measures to protect it from:

Unauthorised access

Accidental loss or destruction

Misuse or alteration

Your information is stored within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards (e.g., EU Standard Contractual Clauses).

7. Data Retention

We retain your personal information only as long as necessary:

To fulfil the purposes outlined in this policy.

To comply with legal or accounting obligations.

For up to seven (7) years after a transaction, unless longer retention is required by law.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to access – request a copy of your data.

Right to rectification – correct inaccuracies.

Right to erasure – request deletion (“right to be forgotten”).

Right to restriction – limit processing in certain cases.

Right to data portability – obtain and reuse your data.

Right to object – to direct marketing or processing based on legitimate interests.

Right to withdraw consent – where processing is based on consent.

To exercise these rights, contact us at reservations@mondo.com.mt

9. Marketing Communications

We will only send you marketing materials if you have opted in. You can withdraw your consent or unsubscribe at any time using the link provided in our emails or by contacting us directly.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their content, privacy practices, or compliance. We encourage you to read the privacy policies of any external sites you visit.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us for prompt removal.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date. Continued use of our website constitutes your acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or data protection requests, please contact:

Data Protection Officer (DPO)

BLOK Foods Ltd

Email: reservations@mondo.com.mt

Address: Mondo, Mriehel Business Centre, Mriehel, B'kara, BKR 3000

You also have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC), Malta:

Website: https://idpc.org.mt/

Email: idpc.info@idpc.org.mt