Terms & Conditions

Last Updated: 20/04/2026

Welcome to Mondo (“we”, “us”, “our”).

These Terms and Conditions (“Terms”) govern your access to and use of our website mondo.com.mt (the “Site”) and any products or services offered through it. By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use of our Site immediately.

1. Company Information

Mondo is operated by BLOK Foods Ltd, a company registered in Malta with registration number C99897 and VAT number MT2858-0607.

Registered Address: Mriehel Business Centre, Mriehel, B'kara, BKR 3000

Email: reservations@mondo.com.mt

Website: https://mondo.com.mt

2. Use of the Website

You agree to use our Site lawfully and not in a way that infringes on others’ rights or restricts their use.
You must not:

•          Engage in fraudulent, abusive, or illegal activities.
•          Attempt to gain unauthorised access to our systems or data.
•          Use the Site to distribute harmful or unlawful material
  
  

We reserve the right to suspend or terminate access to the Site if misuse or unlawful activity is detected.

3. Intellectual Property

All content on this Site, including text, graphics, images, design, and logos, is the property of BLOK Foods Ltd or its licensors.

You may not copy, modify, distribute, or reproduce any part without prior written consent.

4. Product Information and Pricing

We strive to ensure that all information, descriptions, and prices displayed are accurate. However, errors may occur.

We reserve the right to correct any errors, modify or discontinue products, and update prices without notice.

All prices are in Euro (€) and include VAT unless stated otherwise.

5. Orders and Payments (if applicable)

By placing an order, you agree that all details provided are accurate and complete.

Payment is made through approved secure methods. Orders are subject to acceptance and availability.

We reserve the right to cancel any order in case of suspected fraud or product unavailability.

6. Delivery and Returns

Delivery times are estimates and may vary depending on demand, availability, and location.

https://mondo.livepepper.com/delivery_returns_policy

Please refer to our Delivery & Returns Policy for detailed information on:

•         Delivery options and fees
•         Return eligibility and procedure
•         Refund and exchange terms
  
  

We will make reasonable efforts to deliver products within the estimated time, but delays may occur due to factors beyond our control.

If you receive a damaged or incorrect product, please contact reservations@mondo.com.mt within 7 days of delivery for assistance.

7. Refund/Cancellation Policy

If you wish to request a refund or cancellation, please contact us promptly at reservations@mondo.com.mt

Refunds and cancellations will be handled in accordance with our internal policies and the applicable consumer protection laws of Malta.

If you are not satisfied with our resolution or your complaint cannot be resolved directly with us, you have the right to submit a complaint through the Malta Competition and Consumer Affairs Authority (https://mccaa.org.mt/home/complaint) via their complaint form.

Should the issue remain unresolved, you may also refer the matter to MCCAA’s Online Dispute Resolution Platform for further mediation and settlement.

8. Third-Party Links

Our website may include links to third-party sites.

We are not responsible for their content, privacy practices, or terms of use.

9. Limitation of Liability

To the fullest extent permitted by Maltese law, BLOK Foods Ltd shall not be liable for any indirect or consequential loss, including loss of data, profits, or business opportunities.

10. Indemnity

You agree to indemnify and hold BLOK Foods Ltd, its directors, and employees harmless from any claims or damages arising from your breach of these Terms.

11. Privacy and Data Protection

Your data is handled in accordance with our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR) and Maltese data protection laws.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Malta, and any disputes shall fall under the exclusive jurisdiction of the Maltese courts.

13. Changes to These Terms

We may update these Terms from time to time.

Updates will be posted on this page with a revised date.

Continued use of the Site signifies your acceptance of these changes.

14. Contact Us

For any questions or concerns, please contact us at:

BLOK Foods Ltd

Email: reservations@mondo.com.mt

Address: BLOK Foods Ltd, Uqija Street, Swieqi, SWQ2333, Malta

Phone: +356 77105393